Refund policy

REFUND POLICY

We want you to be satisfied with your purchase. If you are not satisfied with your order, please review our refund policy below.

Return Period
- Returns may be requested within 10 days of receiving the product
- Return requests after 10 days will not be accepted

Return Conditions
- Products must be in unused, undamaged, original condition
- Products must include original packaging and all accessories
- Products must be accompanied by proof of purchase or order number

Shipping Fee Policy (IMPORTANT)
- **All shipping fees are final and non-refundable**
- **Even if you return the product and receive a refund for the merchandise, shipping fees will NOT be refunded**
- Return shipping costs are the customer's responsibility
- Additional shipping costs due to incorrect addresses will not be refunded

Refund Processing
- After returned products are inspected and meet return conditions, we will process the refund
- Refund amount includes only the product price, NOT the original order shipping fees
- Refunds will be issued to the original payment method within 5-10 business days after receiving the return
- The time for refunds to appear in your account depends on your bank or payment provider

Non-Refundable Items
- Customized or personalized products
- Used or damaged products
- Products beyond the return period
- Shipping fees (non-refundable under any circumstances)

How to Request a Return
Please contact our customer service team with your order number and reason for return. We will provide you with return instructions.

Contact Information
If you have any questions, please contact us:
Email: [Your Customer Service Email]
Phone: [Your Customer Service Phone]

Last Updated: January 1, 2026

By making a purchase, you acknowledge that you have read, understood, and agree to all terms of this Refund Policy.