Terms of service

TERMS OF SERVICE

Last Updated: January 1, 2026

Welcome to GEMFAITH. By using this website, you agree to comply with the following Terms of Service. Please read these terms carefully. If you do not agree to these terms, please do not use this website or purchase our products.

1. ACCEPTANCE OF TERMS
By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. We reserve the right to modify these terms at any time, and such modifications will take effect immediately upon posting on the website.

2. ACCOUNT USE
- You must provide true, accurate, and complete information
- You are responsible for maintaining the confidentiality of your account password
- You are responsible for all activities under your account
- Unauthorized use of another person's account or providing false information is prohibited
- We reserve the right to suspend or terminate accounts at any time

3. PRODUCTS AND SERVICES
- We strive to accurately describe products but do not guarantee that descriptions are completely accurate or error-free
- Product images are for reference only; actual products may vary slightly
- We reserve the right to modify or discontinue any product at any time
- Prices are subject to change without notice

4. ORDERS AND PRICING
- Placing an order constitutes an offer to purchase
- We reserve the right to accept or refuse any order
- Order confirmation does not constitute acceptance of the order
- All prices are displayed in US Dollars (USD)
- Prices do not include customs duties or import taxes (if applicable)

5. PAYMENT TERMS
By placing an order through this website, you authorize us to charge your payment method for the total order amount, including product price, shipping fees, taxes, and other applicable charges.

Accepted Payment Methods:
- Credit/Debit Cards
- PayPal
- Other specified payment methods

Payment Authorization: Submitting an order constitutes your authorization for us to process payment immediately.

Chargeback Policy:
- If you have any questions or concerns about a transaction, you MUST first contact us through our customer service channels
- Filing a chargeback directly with your bank without first contacting us may be considered a violation of these Terms of Service
- Malicious or fraudulent chargebacks may result in account termination, legal action, and additional fees
- We will actively contest all improper chargebacks and reserve the right to pursue legal remedies

6. SHIPPING AND DELIVERY
Shipping Policy:
- We ship orders through reliable third-party logistics partners
- Delivery times are estimates and do not constitute guaranteed commitments
- We are not responsible for shipping delays (including but not limited to weather, customs, or carrier issues)

Shipping Fee Policy (IMPORTANT):
- **All shipping fees are clearly displayed and charged at checkout**
- **Shipping fees are final and non-refundable under any circumstances**
- **Even in cases of returns, order cancellations, or chargebacks, shipping fees will NOT be refunded**
- Return shipping costs are the customer's responsibility
- Reshipment costs due to incorrect addresses provided by the customer are the customer's responsibility

Shipping Address:
- Customers are responsible for providing accurate and complete shipping addresses
- We are not responsible for delivery failures due to incorrect, incomplete addresses, or failure to accept delivery
- Signing for delivery indicates you have received the goods and accepted the delivery service

7. RETURNS AND REFUNDS
Please refer to our Refund Policy for detailed information. Key points:
- Returns must be requested within 30 days of receiving the product
- Products must be in unused, original condition
- **Shipping fees are non-refundable under any circumstances**
- Refunds include only the product price, not the original order shipping fees
- Return shipping costs are the customer's responsibility

8. INTELLECTUAL PROPERTY
- All content on this website (including text, images, trademarks, logos, designs) is owned by GEMFAITH or its licensors
- Reproduction, distribution, modification, or use of any content without written permission is prohibited
- Violation of intellectual property rights will result in legal liability

9. PROHIBITED CONDUCT
You agree not to:
- Provide false, inaccurate, or misleading information
- Engage in fraudulent transactions or use stolen payment methods
- Abuse chargeback or refund mechanisms
- Access another person's account without authorization
- Interfere with the normal operation of the website
- Violate any applicable laws or regulations

10. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
- We are not liable for any indirect, incidental, special, or consequential damages
- Our total liability shall not exceed the actual amount paid for the product you purchased
- We are not responsible for shipping delays, product unavailability, or third-party service failures
- Products are provided "as is" without any express or implied warranties

11. DISPUTE RESOLUTION
Governing Law: These Terms of Service are governed by the laws of the Hong Kong Special Administrative Region.

Dispute Resolution Process:
- In the event of any dispute, you should first contact our customer service team to seek an amicable resolution
- If the dispute cannot be resolved through negotiation, both parties agree to submit to arbitration or court jurisdiction in Hong Kong
- Before filing a chargeback with your bank or payment provider, you MUST first attempt to resolve the issue through our customer service channels

12. PRIVACY PROTECTION
Please refer to our Privacy Policy for information on how your personal information is handled. By using this website, you consent to our collection and use of your information in accordance with our Privacy Policy.

13. SEVERABILITY
If any provision of these terms is deemed invalid or unenforceable, the remaining provisions shall remain in effect.

14. ENTIRE AGREEMENT
These Terms of Service, together with our Refund Policy, Privacy Policy, and Shipping Policy, constitute the entire agreement between you and GEMFAITH.

15. CONTACT US
If you have any questions about these Terms of Service, please contact us:
Website: gemfaith.com
Email: [pennybaibai@outlook.com]

By placing an order, you confirm that you have read, understood, and agree to all contents of these Terms of Service.